Privacy Policy
Effective Date: Oct 29, 2025

Celivy Home Care (“Celivy,” “we,” “our,” or “us”) is committed to maintaining the privacy and confidentiality of all clients, website visitors, and individuals who engage with our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make use of any of our services. By accessing our website or providing your information, you acknowledge and agree to the terms outlined in this Privacy Policy.

We may collect various types of information to support the delivery of our services. Personal information includes details that identify you as an individual, such as your name, email address, phone number, home address, emergency contact information, care-related information you voluntarily provide, and billing or payment details. With your explicit consent, we may also collect care and health-related information necessary to provide safe and personalized home care services. This may include relevant medical history, mobility needs, medication reminders, and daily living support requirements. Additionally, when you interact with our website, we may automatically collect technical information such as your IP address, browser type, device information, pages visited, time spent on the site, and data gathered through cookies or similar tracking technologies.

The information collected enables Celivy Home Care to provide high-quality and personalized home care services; respond to inquiries and communicate with clients; schedule visits and manage bookings; process payments and issue invoices; and enhance website performance and overall user experience. We also use this information to meet regulatory and safety requirements, maintain accurate records, send service updates or confirmations, and ensure continuity and quality of care.

Celivy Home Care does not sell or trade your personal information. However, we may share information when necessary. This includes sharing with trusted third-party service providers who support our operations, such as scheduling, payment processing, website hosting, or communication services. These providers are contractually obligated to protect your information. We may also share your information with your consent, such as when coordinating care with family members or healthcare professionals. Additionally, we may disclose information when required by law, in response to lawful requests, or to protect the safety and rights of Celivy, our staff, or our clients.

We implement strong administrative and technical safeguards to protect your information. These measures include encrypted storage systems, restricted access to sensitive data, secure communication channels, and ongoing monitoring for vulnerabilities. While we take all reasonable steps to secure your information, no system can guarantee complete security. We therefore encourage clients to use secure communication channels when sharing sensitive details.

Celivy Home Care retains your information only for as long as necessary to provide services, comply with legal and regulatory requirements, resolve disputes, and maintain accurate business and care records. Once your information is no longer required, it is securely deleted or anonymized.

You may have certain rights relating to your personal information. These may include the right to access your data, request corrections or updates, withdraw consent where applicable, request deletion of certain information, request a copy of your records, or limit how your information is processed. To exercise any of these rights, you may contact us using the information provided at the end of this policy.

Our website may use cookies to improve functionality, analyze performance, and enhance the browsing experience. You may disable cookies through your browser settings, although doing so may impact certain features of the site.

The Celivy website may include links to external websites for convenience. Please note that we are not responsible for the privacy practices or content of any third-party sites.

Celivy Home Care’s services are designed for adults and families seeking home care support. We do not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be promptly removed.

We may update this Privacy Policy periodically to reflect changes in our practices or evolving legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after such changes constitutes acceptance of the updated policy.

For questions, concerns, or privacy-related requests, please contact:

Celivy Home Care
Email: info@celivyhomecare.com